Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Register for our investment calendar services
- Subscribe to our educational newsletters
- Contact us through our website forms
- Participate in our learning programs
- Create user accounts on our platform
This information may include your name, email address, phone number, postal address, and investment experience level.
Technical Information
We automatically collect certain technical information when you visit our website, including:
- IP address and geographical location
- Browser type and version
- Operating system information
- Pages visited and time spent on our site
- Referring website information
- Device identifiers and usage patterns
Investment Calendar Data
When you use our investment calendar services, we may collect information about your investment interests, calendar preferences, notification settings, and interaction patterns with financial data and educational content.
How We Use Your Information
We use the collected information for legitimate business purposes, including:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Account information, preferences | Contract performance |
| Educational Content | Email, learning progress | Legitimate interest |
| Customer Support | Contact details, service history | Contract performance |
| Platform Improvement | Usage data, feedback | Legitimate interest |
Communication Purposes
- Sending you investment calendar updates and market notifications
- Providing educational content and learning program information
- Responding to your inquiries and support requests
- Sending important account and service updates
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers include:
- Cloud hosting and data storage services
- Email marketing and communication platforms
- Analytics and website optimization tools
- Payment processing services (for paid programs)
All service providers are contractually bound to protect your information and use it only for the specified purposes.
Legal Requirements
We may disclose your information when required by Canadian law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmission is secured using SSL/TLS encryption protocols
Access Controls
Strict employee access controls and regular security training programs
Monitoring
Continuous system monitoring and regular security audits
Backup
Secure data backup procedures with encrypted storage solutions
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Privacy Rights
Under Canadian privacy legislation, you have several important rights regarding your personal information:
Right to Access
You can request access to the personal information we hold about you, including details about how it's being used and who it's shared with.
Right to Correction
You have the right to request correction of any inaccurate or incomplete personal information in our records.
Right to Withdrawal
You can withdraw your consent for certain uses of your information, though this may limit our ability to provide some services.
Right to Portability
You can request a copy of your personal information in a commonly used, machine-readable format.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days and may require verification of your identity to protect your information.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Retention Periods
- Account Information: Retained for the duration of your account plus 7 years for compliance purposes
- Educational Progress: Retained for 3 years after program completion or account closure
- Communication Records: Retained for 2 years from last contact
- Website Analytics: Aggregated data retained indefinitely, personal identifiers removed after 26 months
- Marketing Preferences: Retained until you unsubscribe or request deletion
Data Deletion Process
When personal information is no longer needed, we securely delete or anonymize it using industry-standard methods. You may also request deletion of your personal information, subject to legal and contractual obligations.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and personalize your experience
- Marketing Cookies: Used to deliver relevant educational content and program information
You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. Our website includes a cookie consent banner for managing your preferences.
International Data Transfers
While Skillzenix Hub operates primarily in Canada, some of our service providers may process personal information outside of Canada. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by Canadian privacy authorities
- Adequacy decisions recognizing equivalent privacy protection
- Certification schemes ensuring appropriate data protection standards
- Regular audits and compliance monitoring of international partners
We maintain oversight of all international transfers and ensure your personal information receives the same level of protection as required under Canadian privacy law.
Children's Privacy
Our investment education services are designed for adults and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.
Parents and guardians who believe their child has provided personal information to us should contact us immediately using the contact information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting a prominent notice on our website
- Sending an email notification to registered users
- Updating the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Skillzenix Hub
142 Champlain Rd, Penetanguishene, ON L9M 1R5, Canada
Phone: +1 (403) 381-3030
Email: [email protected]
We are committed to resolving privacy concerns promptly and will respond to your inquiry within 30 days.